Ugh, I just found out that Gumroad is evil.
Aug 2021, they emailed me about their new fee structure. I thought it was good:
But then, Dec 2023, they changed it to a 10% flat fee (plus credit card processing fees) without emailing out any notification. I think changing the fees without notifying their sellers (with at least a little bit of advance notice so people can opt-out at least by removing their products from sale) is fraudulent.
I now think Gumroad is likely to go out of business in a few years, so that’s a second reason not to use them besides the fees sucking.
I could have easily not noticed the fee change for a year or two. I got lucky to notice it today.
It’s also too soon to reasonably change the fee structure. I believe their original approach to fees lasted 10 years, then they finally changed things in a way that seemed pretty good for sellers. But then only 2 years later they made things dramatically worse for sellers, and especially worse for their larger and longer term sellers.
They simply deleted the old fee information from their website and have no information on their website about the change.
They were getting people to sign up and start selling on Gumroad (a long term endeavor), by advertising the older fee structure on their website, only a couple days before they abruptly changed it.
They sold people on earning a lot on Gumroad long term in order to get low fees, but then after people spent two years working towards lower fees, they took that away. What a bait-and-switch scam.
So, without telling me, they changed my fees from 5% + 30 cents per transaction to 10% plus approximately 60 cents per transaction (the extra fee above 10% seems to vary but was near 60 cents in all cases I checked). If a customer uses Paypal, I could apparently pay around a 15% fee. So the fees went from good to quite bad. And they didn’t even tell me.
In order to prevent anyone from knowing about they change, they apparently announced it only on the company founder’s Twitter (I don’t use Twitter regularly plus I don’t follow him) and also they mentioned it in the middle of a 52min YouTube video that has super negative comments. It’s not just me who wasn’t emailed. Many other sellers are very unhappy.
I’ll leave my existing stuff on Gumroad for now but I’ll reconsider using them going forward.