Nothing particular about that article. Just looked for one talking about all the closures.
Just something I’ve noticed as all this is going on:
The difference between the people who are working at the company versus the people who don’t. Within the people who don’t work at the company customers and non-customers seem to vary a lot.
If you go to r/starbucks right now you’ll find a lot of dissatisfaction with how Starbucks has handled its company closures. I don’t know what the normal and standard way of handling stuff like this is, but it just seemed kinda wack. Sprung out of nowhere with a company that yaps on about caring about its team and communities (which I’m sure a lot of them say they do). Possibly breaking some notice laws when it comes to lay offs. Making those people apparently work to help close their stores. Not telling certain people that their store is closed until they get there. It just seems really mean and unprofessional. The people who got fired are obviously mad, but people who weren’t affected are mad for them and are worried for a “random” lay-off happening to them too.
Now most of the people on something like r/starbucks are starbucks workers and customers/fans. They see this is as sad/bad.
I would say people who work for the company (SMs and below primarily) are quite heavily dissatisfied wherever I go. Hate their job more than ever. Hate the management. Hate a lot of the stuff Starbucks is doing. They hate the hypocrisy. We were told we would simplify the menu, Brian has added some of the most complex drinks we’ve ever had to made under his management. He’s simply removed some drinks from the menu (which were easy to make).
I say all the above to highlight that I think overall Starbucks workers hate Starbucks more than ever (from what I can tell) and Starbucks fans agree with them to an extent (whether they’re going to do stuff like stop purchasing is a different issue).
Yet when I go outside of a Starbucks workers circle and fans, people seem pretty happy/indifferent/ok with what’s going on.
When we get our current CEO, workers at r/chiptole celebrated getting rid of him. Workers at Starbucks were slightly worried about him. Yet the world at large seemed excited. I remember hearing stock prices were going to soar. Workers were happy to get away from him, yet investors were happy to get him.
When we started enforcing a stricter uniform policy workers got frustrated. The general outside sentiment seemed to be workers were being dramatic.
There are some other internal stuff that I could share (nothing really “secretive”) that people were dissatisfied with, yet I’m sure the publics reaction would be business as usual.
Now here the companies are closing a bunch of stores. These closures really affect people’s lives. From income to their ability to do college. Overnight they just messed all that up. I’m sure they more-or-less had the legal right to do so (the stuff I saw saying they did the layoffs wrong didn’t seem massively amazing). Its their company. It just seems, again, really shitty. Yet I go online and sentiment is stuff like “Companies aren’t in business for your sake.”,”Great! Go support your local businesses.” “Nobody wants to pay $10 for your crappy coffee LOL!” . “You guys think its unfair? Life is unfair. Grow up.”
I share all this because I don’t know how to make sense of all this (not necessarily asking for someone to make sense of it for me). Companies can lay-off people, sure. It just seems like a crappy thing to do. I also wonder how many of these people are indifferent to lay-offs when it happens to them. Starbucks doesn’t have the greatest public image. I wonder if those people would have the same reaction for companies people have more respect for like Costco (I remember reading lay-off stories about other companies where people seemed more sympathetic to the people getting laid off, nothing specific tho).